- Relevance matters more than originality
- The most important element in any creative endeavour is the brief
- Most clients focus on the wrong things
- The urgent takes precedence over the important
- The customer you want is like the customer you’ve got
- The product and positioning matter more than any other element in marketing
- Who you are talking to matters more than what you sell
- Database is the heart of marketing
- The internet is just accelerated direct marketing
- Emotion matters more than logic
- The simple letter or email gives the best ROI
- Long copy beats short
- Incentives always pay
- Segmentation is almost invariably worth it
- Hardly anyone budgets for marketing intelligently
- The customer you’ve got is 4 – 5 times more likely to buy from you than someone identical who is not a customer.
- A previous enquirer is about twice as likely to buy.
- A past customer is usually your next best bet.
- After that comes someone who’s recommended
- It pays to say thank you
- Marketers are suckers for magic bullets
- Marketing experts complicate things needlessly
- If you say why you are writing, response goes up
- Questionnaires almost always pay
- Making people choose increases response
- Few marketers use enough testimonials
- Almost all meetings waste time
- Flattery and greed are the two biggest draws
- All successful messages solve problems
- Sincerity always pays
- Few messages ask forcefully enough for action
- Repetition pays
- People’s faces raise response
- The more you communicate, the better you do
- Research rarely predicts results accurately

